FAQs

WHEN a customer requests cancellation or changes to an order that has not yet shipped:

• IF the order has not been shipped yet, THEN collect order number and relevant details, escalate to a human agent, and inform the customer that their cancellation or edit request has been forwarded for review by the team.
• IF the order has already shipped or information about shipment status is uncertain, THEN collect details, escalate the request to a human agent, and notify the customer their request has been forwarded and will be reviewed.